Eureka! warrants to the original purchaser that its products are free from major defects in materials or workmanship. Upon receipt of your product(s), if such a defect is found, call our Customer Service Center at 1-800-235-2607 for a return authorization. If, after inspection, we find that the product was defective in material or workmanship, we shall, at our option, either repair or replace it without charge, including additional costs associated with the return. We are not responsible for normal wear and tear or for damages caused by shipping, misuse, alterations, or improper installations. Additionally, although we manufacture Eureka! tent products with quality fabrics, we are not responsible for the negative effects of climate, pollution, acts of God, and long or semi-permanent installations. Because tents are temporary structures, it is necessary that any Eureka! tent be installed and maintained according to the manufactures instructions. The use of commercial washing and drying machines will void this warranty.